Return, Exchange & Refund Policy

At MMD Store Pakistan, we aim to provide quality products and a reliable shopping experience. Please read this policy before placing an order.

1. Exchange Window

Customers may request an exchange within 7 calendar days of receiving their order.

To qualify for an exchange, the product must:

• Be unused, unworn, and unwashed.

• Be returned in its original condition with all original tags and labels attached.

• Not have been altered, stained, damaged through use, or exposed to perfume or other substances.

• Be accompanied by the original order number or proof of purchase.

All exchanges are subject to product inspection and stock availability.

2. Size and Preference Exchanges

If a jacket does not fit as expected or you prefer another available size, you may request an exchange within the 7-day exchange window.

Customers are encouraged to review the product size guide before ordering. Exchanges for size or personal preference are subject to availability.

Customers are responsible for the applicable return and reshipping costs for these exchanges.

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery, where reasonably possible.

Include your order number, a description of the issue, and clear photographs or videos showing the product and its condition.

After verification, MMD Store Pakistan will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

For verified defective, damaged, or incorrectly supplied products, MMD Store Pakistan will cover reasonable return and reshipping costs associated with resolving the issue.

The 48-hour reporting request does not remove any consumer rights that cannot lawfully be restricted.

4. Refund Eligibility

Refunds are generally offered for verified defective, damaged, or incorrectly supplied products, subject to applicable law.

Change-of-mind requests, personal preference, and ordinary size-related issues are handled through the exchange process rather than an automatic refund, except where a refund is required by law or otherwise approved by MMD Store Pakistan.

5. Refund Processing

If a refund is approved, our team will confirm the refund method and expected processing timeline.

For prepaid orders, refunds will generally be issued through the original payment method where feasible. For Cash on Delivery orders, customers may be asked to provide suitable bank account or other payment details.

The time required for funds to appear in an account may depend on the payment provider or bank.

6. Return Shipping

For size or personal preference exchanges, the customer is responsible for the applicable return and reshipping costs.

For verified defective, damaged, or incorrect products, MMD Store Pakistan will cover reasonable shipping costs associated with resolving the claim.

7. Items Requiring Inspection

Products that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not qualify for an exchange where these conditions are relevant to the claim.

This restriction does not apply where it would unlawfully limit a customer's rights.

8. How to Request an Exchange or Refund

Contact our customer support team before sending a product back. Please provide your order number and the reason for your request, and wait for return instructions.

Email: Info@mmdstore.pk
WhatsApp: +92 333 2077383
Website: https://mmdstore.pk

This policy does not limit consumer rights or remedies that cannot lawfully be excluded under applicable law.