Privacy policy

Privacy Policy

MMD Store Pakistan respects your privacy and handles personal information for the purposes described in this policy.

1. Information We Collect

Depending on how you use our website, we may collect:

Name, phone number, email address, and billing or delivery address.
Order details, purchased products, payment status, and transaction references.
Information provided through customer support, WhatsApp, or other communications.
Device, browser, IP address, website activity, and cookie-related information.

2. How We Use Your Information

We may use personal information to:

Process, confirm, and deliver orders.
Handle customer support, exchanges, refunds, and delivery enquiries.
Verify transactions and help prevent fraud.
Improve our website, products, and shopping experience.
Measure website performance and advertising effectiveness.
Send promotional messages where permitted and any required consent has been obtained.

3. Payments

Payments are processed through the payment methods made available at checkout. Payment providers may process transaction information under their own terms and privacy policies.

We do not intentionally store complete payment card details on our own systems. Card information may be handled by the relevant payment provider.

4. Cookies and Advertising Technologies

Our website may use cookies, analytics, and advertising technologies to operate the store, understand visitor behaviour, and measure advertising performance.

Depending on the tools actually installed, these may include Shopify services and platforms such as Meta or Google.

You can manage certain cookies through your browser and any consent controls made available on our website.

5. Sharing Information

We may share relevant information with service providers when necessary to operate our business, including:

Shopify and website service providers.
Courier and delivery companies.
Payment processors and banks.
Analytics, advertising, and fraud-prevention providers.
Professional advisers or authorities where legally required.

We do not sell customers' personal information as a standalone product.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, or disclosure.

Information is retained for as long as reasonably necessary for order fulfilment, customer service, accounting, legal obligations, and dispute resolution.

No online system can be guaranteed to be completely secure.

7. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and records that must be retained.

You may opt out of promotional communications using the instructions provided in those communications.

8. Third-Party Services

Payment providers, courier companies, and other third parties may process information under their own privacy policies. We encourage customers to review those policies where relevant.